The Next Technological Evolution of Emergency Communications

As emergency communications transitions to Next Generation 9-1-1 (NG9-1-1), public expectations for how they connect with emergency services are rapidly evolving. New digital communication platforms, messaging services, and multimedia technologies are creating additional pathways for the public to request assistance and share critical information. This session will explore the latest NG9-1-1 developments, APCO's vision for the future of emergency communications, and how emergency communications centers can prepare for an increasingly connected environment where emergency requests extend beyond traditional voice networks and into a broader digital communications ecosystem.